We only accept online payment by credit or debit card.
Before confirming your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds in order to fulfill the transaction.
No payment is debited from your card during this pre-authorisation check however funds will be reserved in your account.
Your card will only be charged at the point that your order is being prepared for dispatch.
Transactions will show on your card statement as being made by Chineseherb (UK) Ltd or Chineseherb.co.uk. All transactions are carried out in Pounds Sterling.
For an approximate currency conversion check the latest market rates with the FT.com currency converter by clicking here.
Online Payment Problems
Once you have submitted an order we will immediately pre-authorise your payment details prior to your order being confirmed: this will reserve funds to pay for your order at the point of dispatch.
Should your bank decline the pre-authorisation your order will not be accepted and we will prompt you to take the relevant remedial action.
Please note that only your card issuer will be able to tell you why your card has been declined.
Secure Online Payment
We take your security very seriously so that you can shop with confidence.
At Chineseherb.co.uk you can shop with the knowledge that your name, address and other information are held safely.We never see your credit/debit card details or bank account number. We do not store them in our system.
We use the best available security software, called SSL to encrypt your personal information to ensure it is protected to the highest standards.
When you sign into the Checkout you enter a secure part of our website. You will see a closed padlock or unbroken key icon in the bottom right hand corner of your screen; this confirms that information you submit will be transferred in a secure format.
If you would like additional information about our Security and Privacy policies, contact our Customer Services Team and one of our trained customer service staff will be happy to advise you.
Credit/Debit Card Security
Chineseherb.co.uk are committed to ensuring that your information is secure. Chineseherb.co.uk never see your credit/debit card details. The credit/debit card details are collected by a company called Sagepay (part of Sage group Plc). Your credit/debit card details are automatically encrypted and sent securely over the 128-bit encrypted secure channel to SagePay.
We never see your credit/debit card details or bank account number. We do not store them in our system.
3D Secure Verification :
What is 3D Secure Verification?
Internet transactions continue to grow at a higher rate than they do in the physical world. While there is no doubt that the number and value of internet transactions are increasing, it is also clear that concerns remain regarding the potential for fraudulent use of payment cards on the Internet. Consumers want the convenience of online shopping with the same security protection that exists in the physical world.
3D Secure uses a more secure method for authenticating the cardholder at the time of the transaction. The scheme is set up as an online equivalent to Chip and PIN, where the customer is required to enter a password at their card issuer’s site, before the transaction process can be completed.
3D Secure is a culmination of Verified by Visa (VbV) or MasterCard Secure Code (MSC). 3D Secure is the latest fraud prevention initiative launched by the card schemes as a more secure method for authenticating the cardholder at the time of the transaction.
How does 3D Secure Verification work?
Verified by Visa and MasterCard SecureCode - 3-D Secure - requires the cardholder to provide a personal password or pin number when paying for goods online with their credit card just as they would provide a pin on the high street. This ensures that the shopper is who they say they are when providing card details to an online shop. Cardholders can sign up to the service with their card provider at no cost and are reassured that their card is protected from fraudulent use on the internet.
Below are samples of the 3d Secured Verification in action:
(1) MasterCard -- MasterCard SecureCode:
(2) Visa card -- Verified by Visa:
(3) How to register 3d secure --If you have never registered before, after you
put in all payment information and click "continute", our website page will show
a secure page which you can register and verify it. See register page below:
For further information about these schemes please click on the links below:
Information on this site is provided for informational purposes only. It is not meant to substitute for medical advice provided by your doctor or other medical professional. You should not use the information contained herein for diagnosing or treating a health problem or disease, or prescribing any medication. You should read carefully all product packaging and labels. If you have or suspect that you have a medical problem, promptly contact your doctor or health care provider. Information and statements regarding dietary supplements have not been evaluated by the Medicines and Healthcare Products Regulatory Agency and are not intended to diagnose, treat, cure, or prevent any disease.